{"product_id":"crucial-conversations-patterson-grenny-mcmillan-switzler-gregory-9781260474183","title":"Crucial Conversations | Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler \u0026 Emily Gregory","description":"\u003csection class=\"product-description\" style=\"color: #1a1a1a; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; line-height: 1.6;\"\u003e\n  \u003ch2 style=\"color: #8B0000; font-size: 1.75em; margin-bottom: 15px; border-bottom: 2px solid #8B0000; padding-bottom: 5px;\"\u003eCrucial Conversations: Tools for Talking When Stakes are High\u003c\/h2\u003e\n  \n  \u003ctable style=\"border-collapse: collapse; width: 100%; margin-bottom: 25px; font-size: 0.95em; border: 1px solid #e0e0e0;\"\u003e\n    \u003ctbody\u003e\n      \u003ctr style=\"border-bottom: 1px solid #e0e0e0;\"\u003e\n        \u003cth style=\"text-align: left; padding: 10px; background-color: #f9f9f9; color: #8B0000; width: 30%;\"\u003eISBN-13\u003c\/th\u003e\n        \u003ctd style=\"padding: 10px; color: #1a1a1a;\"\u003e9781260474183\u003c\/td\u003e\n      \u003c\/tr\u003e\n      \u003ctr style=\"border-bottom: 1px solid #e0e0e0;\"\u003e\n        \u003cth style=\"text-align: left; padding: 10px; background-color: #f9f9f9; color: #8B0000;\"\u003eISBN-10\u003c\/th\u003e\n        \u003ctd style=\"padding: 10px; color: #1a1a1a;\"\u003e1260474186\u003c\/td\u003e\n      \u003c\/tr\u003e\n      \u003ctr style=\"border-bottom: 1px solid #e0e0e0;\"\u003e\n        \u003cth style=\"text-align: left; padding: 10px; background-color: #f9f9f9; color: #8B0000;\"\u003eAuthors\u003c\/th\u003e\n        \u003ctd style=\"padding: 10px; color: #1a1a1a;\"\u003eJoseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory\u003c\/td\u003e\n      \u003c\/tr\u003e\n      \u003ctr style=\"border-bottom: 1px solid #e0e0e0;\"\u003e\n        \u003cth style=\"text-align: left; padding: 10px; background-color: #f9f9f9; color: #8B0000;\"\u003eBinding\u003c\/th\u003e\n        \u003ctd style=\"padding: 10px; color: #1a1a1a;\"\u003ePaperback\u003c\/td\u003e\n      \u003c\/tr\u003e\n      \u003ctr style=\"border-bottom: 1px solid #e0e0e0;\"\u003e\n        \u003cth style=\"text-align: left; padding: 10px; background-color: #f9f9f9; color: #8B0000;\"\u003ePublisher\u003c\/th\u003e\n        \u003ctd style=\"padding: 10px; color: #1a1a1a;\"\u003eMcGraw-Hill Education\u003c\/td\u003e\n      \u003c\/tr\u003e\n      \u003ctr style=\"border-bottom: 1px solid #e0e0e0;\"\u003e\n        \u003cth style=\"text-align: left; padding: 10px; background-color: #f9f9f9; color: #8B0000;\"\u003ePublication Date\u003c\/th\u003e\n        \u003ctd style=\"padding: 10px; color: #1a1a1a;\"\u003eOctober 21, 2021\u003c\/td\u003e\n      \u003c\/tr\u003e\n      \u003ctr style=\"border-bottom: 1px solid #e0e0e0;\"\u003e\n        \u003cth style=\"text-align: left; padding: 10px; background-color: #f9f9f9; color: #8B0000;\"\u003ePages\u003c\/th\u003e\n        \u003ctd style=\"padding: 10px; color: #1a1a1a;\"\u003e304\u003c\/td\u003e\n      \u003c\/tr\u003e\n      \u003ctr\u003e\n        \u003cth style=\"text-align: left; padding: 10px; background-color: #f9f9f9; color: #8B0000;\"\u003eSubjects\u003c\/th\u003e\n        \u003ctd style=\"padding: 10px; color: #1a1a1a;\"\u003eBusiness Communication, Psychology, Conflict Resolution, Professional Development\u003c\/td\u003e\n      \u003c\/tr\u003e\n    \u003c\/tbody\u003e\n  \u003c\/table\u003e\n\n  \u003ch3 style=\"color: #8B0000; font-size: 1.25em; margin-top: 20px; margin-bottom: 10px;\"\u003eExtended Synopsis\u003c\/h3\u003e\n  \u003cp style=\"margin-bottom: 15px;\"\u003e\u003cem\u003eCrucial Conversations: Tools for Talking When Stakes are High\u003c\/em\u003e stands as a definitive resource for managing the most demanding communication scenarios. This fully updated third edition refines the strategies required to navigate conversations where opinions vary, the stakes are critical, and emotions are high. Whether in the boardroom or the living room, this work empowers readers to replace abrasive, reactive communication with persuasive, collaborative dialogue.\u003c\/p\u003e\n  \u003cp style=\"margin-bottom: 15px;\"\u003eThe text provides actionable frameworks for bridging the gap between identifying a problem and effectively addressing it, with specific guidance for digital and in-person environments. By focusing on the ability to maintain dialogue under pressure, the authors demonstrate how to transform challenging discussions into opportunities for strengthened relationships and superior outcomes. This edition remains an essential cornerstone for leaders, teams, and individuals committed to communication excellence.\u003c\/p\u003e\n\n  \u003ch3 style=\"color: #8B0000; font-size: 1.25em; margin-top: 20px; margin-bottom: 10px;\"\u003eIntended Audience\u003c\/h3\u003e\n  \u003cp style=\"margin-bottom: 15px;\"\u003eThis book is a vital asset for professionals, managers, and individuals seeking to enhance interpersonal effectiveness. It serves as an indispensable tool for anyone navigating high-pressure negotiations, conflict resolution, or seeking to improve collaborative environments.\u003c\/p\u003e\n\n  \u003ch3 style=\"color: #8B0000; font-size: 1.25em; margin-top: 20px; margin-bottom: 10px;\"\u003eAuthor Biography\u003c\/h3\u003e\n  \u003cp style=\"margin-bottom: 15px;\"\u003e\u003cstrong\u003eJoseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory\u003c\/strong\u003e are distinguished experts in corporate training and behavioral science. Their combined research focuses on the mechanics of human behavior and communication, establishing \u003cem\u003eCrucial Conversations\u003c\/em\u003e as a foundational text for organizations globally.\u003c\/p\u003e\n\n  \u003ch3 style=\"color: #8B0000; font-size: 1.25em; margin-top: 20px; margin-bottom: 10px;\"\u003eAccolades \u0026amp; Recognition\u003c\/h3\u003e\n  \u003cul style=\"margin-bottom: 25px; padding-left: 20px;\"\u003e\n    \u003cli style=\"margin-bottom: 5px;\"\u003e\n\u003cem\u003eNew York Times\u003c\/em\u003e Bestseller.\u003c\/li\u003e\n    \u003cli style=\"margin-bottom: 5px;\"\u003eRecognized as a classic in business communication.\u003c\/li\u003e\n    \u003cli style=\"margin-bottom: 5px;\"\u003eFully updated to address modern digital communication complexities.\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003ch3 style=\"color: #8B0000; font-size: 1.25em; margin-top: 20px; margin-bottom: 10px;\"\u003eRelated Titles\u003c\/h3\u003e\n  \u003cul style=\"margin-bottom: 25px; padding-left: 20px;\"\u003e\n    \u003cli style=\"margin-bottom: 5px;\"\u003e\n\u003cem\u003eCrucial Accountability\u003c\/em\u003e by Kerry Patterson, Joseph Grenny, et al.\u003c\/li\u003e\n    \u003cli style=\"margin-bottom: 5px;\"\u003e\n\u003cem\u003eInfluencer: The New Science of Leading Change\u003c\/em\u003e by Joseph Grenny, et al.\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003cscript type=\"application\/ld+json\"\u003e\n  {\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"Book\",\n    \"name\": \"Crucial Conversations: Tools for Talking When Stakes are High\",\n    \"author\": [\n      {\"@type\": \"Person\", \"name\": \"Joseph Grenny\"},\n      {\"@type\": \"Person\", \"name\": \"Kerry Patterson\"},\n      {\"@type\": \"Person\", \"name\": \"Ron McMillan\"},\n      {\"@type\": \"Person\", \"name\": \"Al Switzler\"},\n      {\"@type\": \"Person\", \"name\": \"Emily Gregory\"}\n    ],\n    \"isbn\": \"9781260474183\",\n    \"numberOfPages\": \"304\",\n    \"publisher\": {\n      \"@type\": \"Organization\",\n      \"name\": \"McGraw-Hill Education\"\n    },\n    \"datePublished\": \"2021-10-21\",\n    \"bookFormat\": \"https:\/\/schema.org\/Paperback\",\n    \"inLanguage\": \"English\",\n    \"description\": \"The third edition of the business classic Crucial Conversations provides updated strategies for handling high-stakes communication, turning difficult dialogues into opportunities for positive results.\"\n  }\n  \u003c\/script\u003e\n\n  \u003chr style=\"border: 0; height: 1px; background: #8B0000; margin: 30px 0;\"\u003e\n  \u003cp style=\"text-align: center; font-weight: bold; color: #8B0000; font-size: 1.1em; letter-spacing: 0.5px;\"\u003eBust-Down Books: More Than a Bookstore\u003c\/p\u003e\n\u003c\/section\u003e","brand":"Bust-Down Books","offers":[{"title":"Default Title","offer_id":49246491279675,"sku":"1260474186","price":8.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0855\/2077\/7531\/files\/9781260474183.jpg?v=1781033373","url":"https:\/\/bustdownbooks.com\/products\/crucial-conversations-patterson-grenny-mcmillan-switzler-gregory-9781260474183","provider":"Bust-Down Books","version":"1.0","type":"link"}