Operational Transparency & FAQ
Operational Transparency
Rare assets require rare standards. This protocol outlines our commitment to integrity—from technical authentication in Denver to final delivery across our global network.
Section 01: Logistics & Fulfillment
What is the BDB fulfillment standard?
Domestic fulfillment typically ranges from 3–5 business days, with international transit requiring 10–14 business days. All high-value assets undergo a mandatory 48-hour Quality Check (QC) prior to carrier tender.
How are partner-sourced assets handled?
To maintain our expansive global catalog, we utilize a vetted partner network. Sourced items require an additional 24–48 hours for secondary authentication at a regional BDB Node before final dispatch.
Section 02: Compliance & Security
How is international data managed?
BDB operations are strictly GDPR and PCI compliant. We utilize 256-bit SSL encryption to ensure your data is treated with the same precision as our rarest manuscripts. Review our Privacy Declaration.
Are global consumer rights protected?
Yes. We adhere to US and EU consumer protection mandates. Detailed protocols regarding returns and asset eligibility are available in our Refund Policy.
Need Technical Assistance?
If your inquiry requires direct human intervention or specific asset documentation, our support architecture is standing by.
Contact Support