Return & Refund Policy

Doc ID: BDB-RRP-2026-v2.1 | Harmonized with FQSIP-2026

I. THE 30-DAY COMPLIANCE WINDOW

To maintain international good standing and transparency, BDB offers a 30-day return request window for eligible items from the date of delivery. However, eligibility is strictly governed by the asset category and condition protocols defined herein.

II. CATEGORY-SPECIFIC ELIGIBILITY

• Rare Media & Books: Must be returned in the exact condition documented in our Chain of Custody logs. If a BDB Security Seal is broken or the item shows signs of handling not present at the time of fulfillment, the return will be rejected.
• Technical Hardware (Miners/Electronics): Due to market volatility and hash-rate fluctuations, hardware returns for "Buyer's Remorse" are subject to a 20% Restocking Fee. Items must show zero "Power-On" time.
• Custom/Signed Assets: Per global trade standards, personalized or author-signed items are Final Sale and non-returnable.

III. LOGISTICS & INCOTERMS ADHERENCE

Pursuant to our Incoterms® 2020: FCA fulfillment standard:

• Non-Refundable Costs: Original shipping fees, insurance premiums, and import duties/tariffs are service costs paid to third parties and are 100% non-refundable.
• Return Transit: The Buyer is responsible for return shipping. Risk of Loss remains with the Buyer until the return is physically received and authenticated at a BDB Node.

IV. THE "RECIPROCAL CLAIM" PROTOCOL

As established in our Fulfillment Policy, if a return is requested due to damage sustained during transit, a refund will be processed only upon the successful award of insurance proceeds from the carrier to BDB.

V. INITIATION & RMA PROTOCOL

To initiate a return, you must contact support@bustdownbooks.com with your Order Number and photographic evidence of the BDB Security Seals.
Notice: Unauthorized returns (packages sent without a Return Merchandise Authorization) will be refused at the BDB Node and returned to the sender at their expense.

Submission of a return request constitutes acknowledgment of these terms. Unauthorized "forced returns" or chargebacks will be contested using our internal FQSIP evidence logs.