I Know It When I See It: A Modern Fable about Quality by John Guaspari

Lessons in Quality and Business Success

I Know It When I See It is a captivating fable that takes readers inside the ups and downs of Punctuation, Inc., the mythical company founded by the inventor of punctuation. Through this engaging narrative, John Guaspari illustrates essential business principles related to quality, leadership, and customer satisfaction.

Key Insights from the Book

• Understanding quality and its impact on business success.
• Common mistakes companies make in pursuing market share.
• How businesses can foster a culture of excellence.
• Lessons for executives, managers, and customer-service employees.
• The importance of doing the right things rather than just doing things right.

Why Read I Know It When I See It?

In just a couple of hours, this entertaining and thought-provoking book provides a lifetime of insights into how companies and individuals can prioritize quality in their business operations. Highly recommended for leaders and entrepreneurs.

Praise for I Know It When I See It

“A must-read for executives and managers looking to create a culture of quality.” – Business Review Journal

“Guaspari’s fable offers timeless lessons that apply to organizations of all sizes.” – Corporate Success Magazine

About the Author

John Guaspari is a renowned consultant and author specializing in business management and quality leadership. His works provide practical insights on how companies can excel through a focus on quality and customer experience.

ISBN Information

ISBN-13: 9780814457870

ISBN-10: 0814457878

Order Your Copy Today

Learn how to integrate quality into your business with I Know It When I See It. A timeless resource for professionals looking to enhance their leadership and customer service strategies.